Warranty Policy

Ambica Machine Tools is an Indian manufacturer and supplier of industrial pumps, including air operated double diaphragm (AODD) pumps. This warranty policy explains the standard warranty period, coverage, exclusions, inspection and claim procedure for eligible pumps and equipment supplied by Ambica Machine Tools.

This policy must be read together with the applicable quotation, purchase order, invoice and any product-specific warranty confirmed in writing. The terms of the relevant transaction and applicable law will govern where applicable.

1. Industrial Pump Warranty Period

Customers should retain the purchase invoice and installation records to help establish the applicable warranty period for an AODD pump or other industrial pumping equipment.

2. AODD Pump Warranty Coverage

During the applicable warranty period, eligible products may be inspected for defects attributable to manufacturing or materials. Warranty assessment depends on the product's intended application, specified operating conditions and applicable sales terms.

Depending on the equipment and reported issue, the assessment may include:

• Pressure performance and operating capacity.
• Defects in materials and eligible components.
• Dimensions and conformity to agreed specifications.
• Manufacturing workmanship, durability and finish.
• Reported performance issues under specified operating conditions.

A reported fault must be assessed before warranty coverage or a remedy is confirmed. Not every performance issue, wear-related problem or component failure necessarily constitutes a manufacturing defect.

3. Warranty Remedy for Industrial Pumps

If an eligible manufacturing or material defect is confirmed to be covered by the warranty, Ambica Machine Tools will determine an appropriate remedy in accordance with the applicable sales terms and law. Depending on the circumstances, this may involve repair, replacement of the affected part or another agreed solution.

A repair or replacement does not automatically restart or extend the original warranty period unless confirmed in writing or required by applicable law.

4. Industrial Pump Warranty Exclusions

To the extent permitted by applicable law and the agreed sales terms, warranty coverage may not apply to defects or damage caused by:

• Incorrect installation, commissioning or operation.
• Operation outside the product's specified limits.
• Incompatible liquids, chemicals, temperatures or materials.
• Dry running or inadequate lubrication, where relevant to the product.
• Normal wear and tear or consumable parts.
• Unauthorised repair, modification or dismantling.
• Accidents, improper storage, mishandling or external damage.
• Failure to follow supplied operating and maintenance instructions.
• Diaphragms and other routine-wear or consumable parts.
• Pump accessories and auxiliary components, unless expressly covered in writing.
• Damage or failure caused by incorrect, unstable or excessive compressed-air pressure, or operation outside the specified air-pressure range.

5. Customer Responsibilities

To support safe operation and warranty assessment, customers should:

• Install and operate the equipment according to the supplied instructions.
• Use compatible fluids and operate within specified conditions.
• Carry out recommended inspections and routine maintenance.
• Keep the invoice, product identification and installation records.
• Stop operating equipment if continued operation may cause further damage or create a safety risk.

6. How to Make an AODD Pump Warranty Claim

If an AODD pump or other eligible industrial pump develops a suspected fault during the warranty period, follow these steps:

1. Contact Ambica Machine Tools as soon as the issue is identified.
2. Provide the invoice number, pump model, serial number if available, and installation date.
3. Describe the fault and share relevant photographs, videos or operating details if requested.
4. Wait for instructions before returning, dismantling or shipping the equipment.
5. Make the product available for technical inspection if required.

Providing complete product and purchase details can help the team assess the warranty request more efficiently.

7. Warranty Inspection and Technical Assessment

Warranty eligibility may depend on technical inspection, operating conditions, maintenance history and the cause of the reported fault. Additional information may be requested before a decision is made. Any applicable inspection, transport or service charges will be communicated where relevant.

8. Shipping and Service Arrangements

Collection, return shipment, on-site service and associated costs will be determined according to the applicable quotation, written warranty terms and circumstances of the claim.

9. Applicable Terms and Legal Rights

This warranty policy should be read together with the relevant quotation, invoice, purchase order and written product warranty. Nothing in this policy is intended to exclude or limit any legal right that cannot lawfully be excluded or limited.

10. Warranty Policy Updates

Ambica Machine Tools may update this policy from time to time. The terms applicable to a particular purchase will be determined by the documents and conditions applicable to that transaction, subject to applicable law.

11. Contact Ambica Machine Tools

For questions about industrial pump warranty coverage, an AODD pump fault or the warranty claim procedure, contact our team using the details below.

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