Privacy Policy

Ambica Machine Tools respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how information may be collected, used, stored and protected when you visit our website, enquire about our industrial pumps or contact us regarding air operated double diaphragm (AODD) pumps and related products.

This policy applies to information collected through our website and relevant business communications. The actual information collected depends on the website features you use and the details you choose to provide.

1. Information We Collect

When you visit our website or contact Ambica Machine Tools for product information, quotations or technical assistance, we may collect the following types of information:

• Name, company name and business contact details.
• Email address and telephone number.
• Product requirements, quotation requests and enquiry messages.
• Information you voluntarily provide when communicating with us.
• Technical information such as browser type, device information, pages visited and general website usage data, where available.

Please avoid submitting confidential or sensitive information through general website enquiry forms unless it is necessary and an appropriate communication channel has been provided.

2. How We Use Your Information

Information collected through our website and business communications may be used for the following purposes:

• Responding to industrial pump and AODD pump enquiries.
• Preparing quotations and providing requested product information.
• Providing technical assistance related to our products.
• Communicating about orders, deliveries, service and warranty enquiries.
• Operating, maintaining and improving our website.
• Protecting our website and investigating suspected misuse.
• Maintaining business records and meeting applicable legal or regulatory requirements.

3. Legal Basis and Consent

Where required by applicable law, we will provide appropriate information about the collection and use of personal data and obtain consent or rely on another legally permitted basis for processing.

Where processing is based on consent, you may request withdrawal of that consent, subject to applicable law and any lawful requirements for retaining information.

4. Cookies and Website Analytics

Our website or its service providers may use cookies and similar technologies to support website functionality, understand website traffic and improve user experience. The technologies used depend on the tools enabled on the website.

You can manage cookies through your browser settings. Blocking certain cookies may affect some website functions. If analytics or advertising tools are enabled, their processing may also be subject to the relevant providers' privacy policies.

5. Sharing of Information

We do not intend to sell personal information. Where reasonably necessary, information may be shared with service providers supporting our website, communications, business operations or customer service, subject to appropriate safeguards.

Information may also be disclosed where required by law, in response to lawful requests or where necessary to protect legal rights and security.

6. Data Security

Ambica Machine Tools takes reasonable measures appropriate to its operations to protect information against unauthorised access, disclosure, alteration or loss. However, no website, internet connection or electronic transmission can be guaranteed to be completely secure.

7. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, maintaining business records, resolving disputes and meeting applicable legal obligations.

8. Your Privacy Requests

Subject to applicable law, you may contact us to request access to, correction of or deletion of personal information you have provided, or to raise a concern about its use.

We may need to verify your identity before responding to a request. Certain information may need to be retained where required or permitted by applicable law.

9. Third-Party Websites and Services

Our website may contain links to third-party websites and services, including social media platforms and external business websites. These third parties may have their own privacy policies and data-handling practices.

Ambica Machine Tools is not responsible for the privacy practices or content of external websites. Please review their policies before submitting personal information to those services.

10. Children's Privacy

Our website is intended for business and industrial audiences and is not directed at children. If you believe a child has provided personal information to us, please contact us so that the matter can be reviewed.

11. Changes to This Privacy Policy

We may update this Privacy Policy when our website, business practices or applicable requirements change. Any revised policy will be published on this page with an updated effective date.

12. Contact Ambica Machine Tools

For privacy-related questions, information requests or concerns about how your information is handled, please contact us using the details below.

To learn more about our equipment, visit our AODD pump product range. You can also read our Warranty Policy for information about warranty terms and claims.